Five9 is a leading provider of cloud contact center software, offering solutions for digital engagement, analytics, workforce optimization, and AI-driven automation. The platform enables omnichannel customer interactions across voice, chat, SMS, email, social, and video, serving global customers in industries such as financial services, technology, healthcare, retail, and education.
The posting states that the candidate will act as a strategic partner on cross-functional initiatives and special projects, such as system implementations, and drive automation initiatives to enhance efficiency and scalability. This responsibility indicates an upcoming evaluation and/or implementation of new system(s).